This article talks about how to set up Aiva with Chime. You need to make sure you follow these steps for EACH USER on your team so
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Login to your Chime CRM account
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Click the ' Settings' gear icon on the top navigation bar
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All the way to the left below Settings, click User, then click Preferences under Settings
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Click on the Add an Email button, copy/past in your @aivamail.com address which you can find here, and hit enter to save
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Click on Notifications, then make sure the New Lead Alert notification is turned on
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Now make sure to follow Steps 1 to 5 for EACH USER on your team so we receive all their leads
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